You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone has been disabled in the App Store and itunes

My iPhone has been disabled in the App Store and iTunes. How do I fix this? Iphone13

iPhone 13, iOS 16

Posted on Apr 17, 2023 2:27 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2023 2:29 PM

Please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 

2 replies
Question marked as Top-ranking reply

Apr 17, 2023 2:29 PM in response to _Purplegreen

Please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 

Apr 17, 2023 2:33 PM in response to _Purplegreen

If your iPhone has been disabled in the App Store and iTunes, there may be a few different reasons why this has happened. Here are some steps you can take to try and fix the issue:

  1. Check your Apple ID and password: Make sure you're using the correct Apple ID and password to sign in to the App Store and iTunes. If you're not sure, try resetting your password.
  2. Update your iPhone software: Make sure your iPhone is running the latest version of iOS. You can check for updates by going to Settings > General > Software Update.
  3. Check your payment method: If you're having trouble making purchases in the App Store or iTunes, make sure your payment method is up to date and that you have enough credit or funds available.
  4. Contact Apple support: If none of the above steps work, you may need to contact Apple support for further assistance. They may be able to help you resolve the issue and get your iPhone back up and running in the App Store and iTunes.

Note: If your iPhone has been disabled in the sense that you can't access it at all, you may need to follow a different set of steps.

My iPhone has been disabled in the App Store and itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.