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Face ID isn't working on my iPhone X

Hello my Face ID is not working. My phone (iPhone X) keeps telling me to move my face higher/lower but never worked. I have restarted and reset it too but the issue remains. Please I need help ASAP. Thanks


[Re-Titled by Moderator]

iPhone X, iOS 16

Posted on Apr 19, 2023 11:32 AM

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Question marked as Top-ranking reply

Posted on Apr 19, 2023 11:33 AM

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


How to set up and use Face ID is described in this support article --> Use Face ID on your iPhone or iPad Pro - Apple Support




1 reply
Question marked as Top-ranking reply

Apr 19, 2023 11:33 AM in response to Alequize

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


How to set up and use Face ID is described in this support article --> Use Face ID on your iPhone or iPad Pro - Apple Support




Face ID isn't working on my iPhone X

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