Slow network speeds on iCloud

Bring up the terminal application is Utilities folder in Applications.

type

%host traceroute www.iCloud.com

this should show each network hop from your location to iCloud.com. What you’re looking for is where the large response times are. This will identify in the path to iCloud where the delays are.

What you’re probably going see is large times >200millisec at certain locations. If these large delays are being displayed when going thru your ISP. You can call them and report.

I suspect from your location you have a long path to iCloud and anyone of these points can be the problem with slow speeds. Also the time and day can impact your response times, like 5pm on weekdays. Or when Sports video feeds are occurring, or even major updates for iOS or MacOS.

Last if you need more help call the Apple tech support line at 1-800-MY-APPLE

Hello GH07T,

To help resolve this issue, make sure you have the recommended settings setup in your router. This can help with performance issues. Follow the steps in this article: Recommended settings for Wi-Fi routers and access points - Apple Support

Best Regards.

Hi GH07T,

It's hard to say what may be causing the issue. The next thing we'd suggest is testing a different Wi-Fi network to see if the issue persists. This will help to isolate the issue further.

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

We look forward to the results.

Take care.

Hey GH07T,

Thanks for those details. If this behavior persists on all networks, it's possible that what you're experiencing is expected, but to make sure we'd suggest reaching out to Apple Support to have this looked into further, as they'll be best equipped to assist. For help reaching them, please use the following information to give them a call in Pakistan:

Dial 00800 01001 first, then dial 800 361 0479

This is outlined further here: Contact Apple for support and service - Apple Support

Take care!

The local provider in Berne, Switzerland runs glass fibre. I bought the package with 10GBit/s, equalling 1.2 GB of data per second and usually hit 500-900 during all day. Last night I just needed some fotos from iCloud on my desktop (a fast M1 MacBook Pro by the way, 14.5. and it is still not done. I tested this morning 3-5 MBits/sec. That is less than one (1) percent of what I usually have at home or work here. I upgrades to max 15TB with Apple's ilcoud to iCloud+ and 15TB. I mean, not even one percent of speed? Most of my peers run Google drive at around 300-600 MBits/s. Same area, street and cable. Same provider, same package. I must change my cloud drive soon if Apple does neither respond or are coming up with some ideas and solutions. Seriously. Please do something about it. Here my glass package (and it runs almost at that speed it promises):

and this is what I keep measuring for days now:

Please can anyone help? Is it me, my equipment (LAN 7 cable directly in the router, fast Mac with M-chip.

Thank you very much for sharing your situation. Any help at all, really, will aI appreciate. Thank youPPPP

JB

I have also noticed incredibly slow speeds and we are on fibre 150mbps download currently. And as per all the other people - it is not the router. I at first thought it was just in rural areas, but I am in a city currently, on a different router/service and same issue - what seemed pretty practical with the cloud and moved me to them, has become a huge frustration for me. In very rural areas my iCloud account cannot/does not even perform at all and is unable to upload big files. Small mental things yes, but takes time - big files...forget about it. So my question to Apple is, why keep my iCloud storage and not switch to Dropbox desktop that is so much easier to view online and also down and upload when needed?

I have the same Problem over here. With 1Gb connection I'm getting also barely 1MB of speed when uploading to iCloud Drive. With iCloud+ subscription and Location in Germany if that makes a difference. :(

Same problem here, on an iMac M1. I get internet speeds well above 300-400mbps, but the iCloud Desktop downloads files at a snail's pace, quite frustrating