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Face ID is not working on my iPhone

Help me out with my Face ID


[Re-Titled by Moderator]

Posted on Apr 23, 2023 11:55 PM

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Question marked as Top-ranking reply

Posted on Apr 23, 2023 11:57 PM

If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.


If Face ID isn't working on your iPhone or iPad Pro

11 replies

Dec 19, 2023 4:52 PM in response to meas67

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



Face ID is not working on my iPhone

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