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Face ID Passcode - Forgot it

For some reason, my iphone is making me sign in with my Face ID passcode and I can't remember it.

Nothing I thought it would be is working.


Please tell me I don't have to reset this entire phone

Posted on Apr 24, 2023 12:39 PM

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Question marked as Top-ranking reply

Posted on Apr 24, 2023 12:43 PM

Unfortunately, yes, you will have to reset your phone.

If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -


Click on the link for instructions on how to reset your passcode without a computer if you have iOS 15.2 or higher.

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support


Click on the link for instructions on how to reset your passcode using a computer.

If you forgot your iPhone passcode - Apple Support


2 replies
Question marked as Top-ranking reply

Apr 24, 2023 12:43 PM in response to kchristakos3

Unfortunately, yes, you will have to reset your phone.

If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -


Click on the link for instructions on how to reset your passcode without a computer if you have iOS 15.2 or higher.

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support


Click on the link for instructions on how to reset your passcode using a computer.

If you forgot your iPhone passcode - Apple Support


Apr 24, 2023 12:42 PM in response to kchristakos3

Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled, or if you were using iCloud to store that data. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below, and other links off it, provides system and model specific instructions:


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


Face ID Passcode - Forgot it

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