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mamoisan Author

Level 1

8 points

iPhone 7 Plus screen is unresponsive

iPhone 7 Plus screen is unresponsive. Not cracked or chipped just stopped responding to touch.

Posted on Apr 24, 2023 5:04 PM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

168,722 points

Posted on Apr 24, 2023 5:21 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop

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iPhone 7 Plus screen is unresponsive

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