You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Camera on MacBook Pro issues

My camera on my MacBook Pro stopped working and FaceTime can't find it.

Is there anything I can do from the keyboard to fix?


MacBook Pro 15″, macOS 13.2

Posted on May 2, 2023 6:13 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2023 8:09 PM

Thank you Chief! Sorry nothing "software" has worked to help with the issue. If you wish, you could run Apple Diagnostics to test your Mac for hardware issues:

Use Apple Diagnostics to test your Mac – Apple Support


Re: "I will probably resort to an external camera from here on"


Apple support's "how to" info:

Use an external camera with Mac - Apple Support


Choose an external camera on Mac – Apple Support


Cheers :-)

5 replies
Question marked as Top-ranking reply

May 3, 2023 8:09 PM in response to Gumshoechief

Thank you Chief! Sorry nothing "software" has worked to help with the issue. If you wish, you could run Apple Diagnostics to test your Mac for hardware issues:

Use Apple Diagnostics to test your Mac – Apple Support


Re: "I will probably resort to an external camera from here on"


Apple support's "how to" info:

Use an external camera with Mac - Apple Support


Choose an external camera on Mac – Apple Support


Cheers :-)

May 3, 2023 2:47 PM in response to Gumshoechief

Hi Gumshoechief

welcome to the Apple (user-to-user) Community.


Re: "My camera on my MacBook Pro stopped working and FaceTime can't find it. Is there anything I can do from the keyboard to fix?"


Apple support have an article online (link below) that will likely help troubleshoot your MacBook Pro camera issue:

What to do If FaceTime isn't working on your Mac

______________________

More support, if needed:

(There is a "Get Support" link (online chat, phone, Mail etc) at the bottom of both websites below)

FaceTime - Official Apple Support

or

MacBook Pro - Official Apple Support

___________________________________

Phone Contact to Apple for support and service

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support 


If your country is not listed: 

Apple Assistance:

Choose your country or region - Official Apple Support


All the best :-)

May 3, 2023 5:36 PM in response to Gumshoechief

Thank you for replying, Chief.


You might want to check a couple of settings:

(They may or may not be relevant to the way you use FaceTime )


Camera can be set to Ask / Allow / or Deny

Eg: Safari > Preferences (or Settings) > Websites > Camera


and

Control access to the camera on Mac – Apple Support


(NB: FaceTime has access automatically, so won't be listed)

says

"Choose Apple menu  > System Settings, then click Privacy & Security  in the sidebar. (You may need to scroll down.)


Click Camera.

Turn access to the camera on or off for each app in the list.

May 3, 2023 5:10 PM in response to Gumshoechief

Thanks, My MacBook Pro is an early 2011 and Apple won't give me the time of day in support. I had a friend help me with Open Core - Patcher after loading up a solid state hard drive and 16 G of ram so I am running Ventura and everything works great except for the camera. Bummer.


I will attempt everything you suggested and come back if a fix was found.


Have a great day all who may come across this thread.


Chief

Camera on MacBook Pro issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.