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I have an Iphone 13 pro max, it is stuck on a white screen and will not do a hard restart. I also tried to restore with my PC but it keeps erring out. Any other ideas? I'm waiting for the device battery to run out naturally hoping the power off may help?
iPhone 13 Pro Max, iOS 16
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.
Axel F.
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.
Axel F.
Mfaye76 Said:
"Stuck on White Screen and won't restart: I have an Iphone 13 pro max, it is stuck on a white screen and will not do a hard restart. I also tried to restore with my PC but it keeps erring out. Any other ideas? I'm waiting for the device battery to run out naturally hoping the power off may help?"
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Troubleshooting a White iPhone Screen:
Try Swiping-Down from the top-right corner of your screen. See if that rids of this window. If not, I'd say the iPhone is stuck in a boot loop(because it was updating), or is simply frozen. So, if swiping down does not work, refer to the following... Refer to my User Tip: How to Fix an iPhone in a Boot Loop - User Tip
Stuck on White Screen and wont restart
