You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Photos

I recently lost my phone so put my new sim into my old phone . I have lost two years worth of photos. I though photos automatically saved to the cloud. Any idea how to retrieve them or have I lost them?


Posted on May 10, 2023 1:47 PM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2023 2:24 PM

Photos only automatically sync with iCloud if you have iCloud Photos turned on in the device. You can use an internet browser and log into www.icloud.com and go to the Photos app there. If the photos are there, if you turn on iCloud Photos on your old phone (using the same Apple ID) the photos should automatically sync. See: Set up and use iCloud Photos - Apple Support


If they aren't there, that indicates iCloud Photos was onto turned on. If that was the case, then if you used iCloud Backup or a backup to a computer, the photos should have been included in the backup. You cannot view the contents of the backup but you can use it to setup a replacement device. See the iCloud or computer sections of Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support


1 reply
Question marked as Top-ranking reply

May 10, 2023 2:24 PM in response to vicksterharding1

Photos only automatically sync with iCloud if you have iCloud Photos turned on in the device. You can use an internet browser and log into www.icloud.com and go to the Photos app there. If the photos are there, if you turn on iCloud Photos on your old phone (using the same Apple ID) the photos should automatically sync. See: Set up and use iCloud Photos - Apple Support


If they aren't there, that indicates iCloud Photos was onto turned on. If that was the case, then if you used iCloud Backup or a backup to a computer, the photos should have been included in the backup. You cannot view the contents of the backup but you can use it to setup a replacement device. See the iCloud or computer sections of Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support


Photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.