not letting me reset computer

karenfitzovispo wrote:

not letting me reset computer trying to get rid of user

From an Admin account you can remove a user account only if the user account is logged out

Delete a user or group on Mac - Apple Support

What to do before you sell, give away, or trade in your Mac

Erase your Mac and reset it to factory settings

Still have an issue—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

I have not done this in a long time, so I opened System Settings and selected Help in the Menu Bar.

I then typed "Delete User" in the search field. I got the window below, followed the instructions and it worked.

Hope this helps.