Sony Playstation controller connects but won’t work in games and disconnects my Apple remote

I have been having major issues trying to connect and use my Sony Playstation controller, which also causes my Apple TV remote to disconnect. I didn’t have these problems when support was first offered to connect a game controller.

At present, when the remote is working. I can unpair and pair the controller successfully. I can move around the main Apple TV screen. When I open a game, the controller doesn’t work, and then the Apple TV disconnects, which is apparent by the message on the screen.

I unable to play a game, nor return to the main screen using the Sony controller. After multiple clicking of the menu button on the Apple Remote I can exit the game back to the main Apple TV screen, where miraculously my controller is working again alongside the remote.