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my ipad air 5 is not working but when I tried to charge it, it will turn on but I can’t put my passcode because it is frozen.
I just have it for 7 months and I’m really worried.
[Re-Titled by Moderator]
iPad Air
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
As for physical buttons, it is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons.
Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, you will encounter a situation from which you cannot recover.
If any of your physical buttons are actually broken, until repaired, you will not be able to resolve a locked-out (disabled) iPad, reset a forgotten device passcode, or perform a forced restart.
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
As for physical buttons, it is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons.
Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, you will encounter a situation from which you cannot recover.
If any of your physical buttons are actually broken, until repaired, you will not be able to resolve a locked-out (disabled) iPad, reset a forgotten device passcode, or perform a forced restart.
loraine152 wrote:
the on and off button and like the volumes
Are you saying those button are broken, if so then let you ipad die out. IF that doesn't work, get your button fix.
Or are you saying you did that those steps and your ipad didn't do a force restart.
loraine152 wrote:
I can not restart my ipad and use the power button because it is frozen. I just have it for 7 months and I’m really worried.
the buttons does not work
loraine152 wrote:
the buttons does not work
What buttons doesn't work?
the on and off button and like the volumes
I can not restart my iPad and use the power button because it is frozen
