Apple Pro Display XDR charges MacBook and other devices but no screen is being displayed

I have got the same problem as you did.

Ofc no Apple Care + because who would think that a 6,5K display that never moves from my desk would not work after 3,5 years.

I have tried everything possible, even my iPad is not mirroring the screen but charges though.

@rwzdoorn2: Was Apple being generous with you and swapped the Display after the warranty was over? I need to check next week with them, I am from Germany, a heavily spending Apple customer (just got the newest MBP for another 6K last week after spending 6K on the 2019 model) and hoping for their mercy. How did you get your Display swapped?

Thank you very much for your answer, this problem is completely ruining my day/weekend.

Hey there, from Germany as well. My display stopped working yesterday. I put it to sleep while getting other stuff done.. and voilá, the last time I saw a life sign from it. Bought in Feb 2020.AppleCar+ expired feb 2023. I can connect a divice to it...it charges. But neither the Mac Pro nor the MacBook Pro can see the display. My last resort is the cable...I saw one post of a failure in that. But hopes are not high... fingers crossed, cable ordered yesterday. Support from apple is low, as no Care+ is active.

I posted further updates in the XDR owner thread on macrumors.

To make it short: they charged me 2,5K for a new piece. Confirmed the old one was dead.

They told me they never had a similar case in Germany (they said, they checked with all the other stores)

Which store is near to you?

really. ****! I do not have any store near me. Totally located in no man's land. North germany, at the border. However there is a repair center in Flensburg which is like a 45min drive, anyway. A hard choice - if the display is gone - financially not that strong as I used to be. big thx for the quick answer.

Be aware of Gravis and other repair center.

The Pro Display XDR can NOT be opened.

The only thing they can do is check the cables and stuff.

Even the Apple Store said they could not open the Display.

So your only chance is to go to the Apple Store in Hamburg. (schedule an appointment)

Check my videos in the macrumors thread, does the XDR pop up for 1 sec for you too?

just saw your posts there...quite equal. Spend a lot since 2007 on Apple too. But no, my display doesn't even show up when repeating your steps. Good to know that the display cannot be opened. But maybe there software tools can give an insight what might be wrong...?Had good experience with comspot and their diagnose tool. yes, hamburg could be an option...little daytrip.

Make sure to call Comspot before and ask, the Pro Display XDR is quite special and chances are high, that they never had one in repair. Even if they confirm its dead, you will have to bring the display to Apple for further procedure. It sucks that there is no pick-up service for the Pro Display XDR...

Please keep us updated!

Best of luck

Can't believe it. Recieved the new thunderbolt 4 cable today... as I was unpacking - hopes where not that high.... the display suddenly switched on. after 2,5 days !!! Numeros tryouts, test, different devices. So I didn't even need the new cable and for now everything is fine...maybe its an firmware glitch, going to "hibernation" and getting no signal to wake up. Had it once...

I will for sure not put into that mode again. I cross my own finger that it stays alive...

Try the settings in Wake up a remote Mac mini - Apple Community, might fix.

That is awesome!

I keep my fingers crossed it doesnt happen again.

The same happened to another person in this thread.

I never had that luck ;)

I’m not sure why that is. Is the Display working now? Additionally, set to Never for the settings above.

What OS version? What triggers the problem?