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Apple refund not yet received but it says refunded in apple support claim status

Hi there!

It says I’ve been refunded for my unintended purchase as it was a mistake but I haven’t received the refund to my credit card which I am using as the payment method yet even after several days.How and when will I get it?

Thanks & best regards,

Tharushi



iPhone 11, iOS 16

Posted on Jun 4, 2023 9:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2023 9:31 AM

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?                                            

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item


Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.


All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

 


1 reply
Question marked as Top-ranking reply

Jun 4, 2023 9:31 AM in response to tharushi147

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?                                            

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item


Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.


All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

 


Apple refund not yet received but it says refunded in apple support claim status

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