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Billing problem with previous purchase

hello , I can’t update apps on my iPhone I keep getting either verification needed or billing problem with previous purchase but I don’t have any active subscriptions at all

I owe nothing I’m not on family sharing or anything

I looked it up and I found out I can be sorted if I changed my region and select none as payment method but then apple won’t let me change region it keeps saying can’t change store front info at this time.

highly frustrating since I’ve been on this for days and I really need to update apps

iPhone 14 Pro Max, iOS 16

Posted on Jun 8, 2023 4:08 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2023 6:25 AM

If a message says 'billing problem with previous purchase' or 'verification required', try the things in this document -->

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you, or -in the case of Family Sharing- the Family Organizer.


Get the payment method owner to review their payment methods as in this document: 'Add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> Add a payment method to your Apple ID - Apple Support

- Payment methods with a problem will appear in red. This document tells you how to remove problem payment methods --> Remove a payment method from your Apple ID - Apple Support

- If the person is updating an old card and has ongoing subscriptions the person may need to first add the new card and make it the primary payment method before deleting the old card.


Related documents:

If the payment method is declined in the App Store or iTunes Store, click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"


- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> Remove a payment method from your Apple ID - Apple Support


If none of the self-help solutions resolve your situation then ask Apple for help. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support


Similar questions

2 replies
Question marked as Top-ranking reply

Jun 8, 2023 6:25 AM in response to BlvckBeard

If a message says 'billing problem with previous purchase' or 'verification required', try the things in this document -->

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you, or -in the case of Family Sharing- the Family Organizer.


Get the payment method owner to review their payment methods as in this document: 'Add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> Add a payment method to your Apple ID - Apple Support

- Payment methods with a problem will appear in red. This document tells you how to remove problem payment methods --> Remove a payment method from your Apple ID - Apple Support

- If the person is updating an old card and has ongoing subscriptions the person may need to first add the new card and make it the primary payment method before deleting the old card.


Related documents:

If the payment method is declined in the App Store or iTunes Store, click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"


- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> Remove a payment method from your Apple ID - Apple Support


If none of the self-help solutions resolve your situation then ask Apple for help. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support


Billing problem with previous purchase

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