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Sleep not working

I have a new macbookpro that instead of going to sleep when directed, goes to the lockscreen

MacBook Pro 16″, 13.4

Posted on Jun 17, 2023 10:35 PM

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6 replies

Jun 18, 2023 7:16 AM in response to alastairfromwimborne

5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<



Below image is from Within the Etrecheck Application on sharing the Report and posting it




Jun 18, 2023 6:54 AM in response to alastairfromwimborne

How is the User Directing the Computer to go to sleep ?


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

Sleep not working

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