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Level 1

12 points

No audio on prime Apple TV app

Apple TV using Amazon prime video has no audio.

Posted on Jun 24, 2023 6:04 PM

Top-ranking reply

Community+ 2024

Level 10

143,088 points

Posted on Jun 24, 2023 7:08 PM

What is your model Apple TV?

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

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