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Frozen screen

My iphone 13 pro is stuck on 'accessory not supported' message. No functions work. I cannot turn it off. Screen is frozen.

iPhone 13 Pro

Posted on Jun 24, 2023 9:46 PM

Reply
2 replies

Jun 24, 2023 9:47 PM in response to joellen19

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Jun 24, 2023 9:50 PM in response to joellen19

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or.....

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


Find Locations

Frozen screen

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