Face ID / Saved Passwords

I use Face ID to unlock my capital one app. This always works and I never have to enter my password. When I try to log into capital one using another app (nerd wallet), my password is not suggested. When I search my saved passwords, it is not in there. I saw a similar question from 2020 saying I need to turn on iCloud passwords and keychain. I checked and I have this turned on already. How do I find the saved password?

iPhone 14 Pro, iOS 16

Posted on Jun 27, 2023 6:37 PM

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Question marked as Top-ranking reply

Posted on Nov 10, 2023 9:55 AM

It’s not necessarily stored in your keychain. many apps, especially banking apps, handle that internally.

If you can’t remember your password, contact your bank to reset it.

6 replies

Jun 28, 2023 5:11 PM in response to Dyllpyll

Dyllpyll Said:

"Face ID is working to open the app and sign in. Keychain is also set up. The password for the app that Face ID is signing into is not found in my passwords list in settings."

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Add this Password, Manually:

Using a Mac, add your password for this site to Keychain. Go here: Add a Password to a Keychain on Mac - Apple Support. Report back the results of it being seen or not.

Jun 27, 2023 6:43 PM in response to Dyllpyll

Dyllpyll Said:

"Face ID / Saved Passwords"

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Troubleshooting Face ID:

Q1. "I use Face ID to unlock my capital one app."

A1. Overview these two links:


Finding the Password:

Q2. "How do I find the saved password?"

A2. Setup and Use Keychain:

As for the password, look in Keychain on your Mac. If it is not set up, as of yet, then set it up. Then, look at the contents for this password:

Nov 10, 2023 9:46 AM in response to LC4Him

LC4Him Said:

The issue is that in my rush to set up my password, I failed to write it down. Face ID will log in on my phone but my wife and I share the app and I don’t know what password to enter for her access. The password nor the app are listed in my settings>passwords. How can I find it?

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Finding a Password:

Set up and enable Keychain across all devices you have associated to your Apple ID. See if it pops up. If they are on one device, then they will pop up in Keychain on all. Find Out More here: Set up iCloud Keychain - Apple Support

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Face ID / Saved Passwords

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