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there’s a amount of money that went if my accounts to pay a subscription that I pressed by mistake

Posted on Jun 30, 2023 12:19 PM

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Question marked as Top-ranking reply

Posted on Jul 2, 2023 11:34 AM

Hi liyema177,


It sounds like you accidentally enroll in a subscription by mistake and now you're seeking a refund. Is that correct? If so, we recommend that you try the steps in the links below.


If you want to cancel a subscription from Apple - Apple Support


How to cancel a subscription on your iPhone or iPad
1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
The Subscriptions button in Settings on iPhone.

4. Tap the subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.


Request a refund for apps or content that you bought from Apple - Apple Support


How to request a refund
1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
iPhone showing the Report a Problem website where you can request a refund. After you choose Request a refund, choose the reason why you're asking for the refund.
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.


We recommend the steps above because they will show you how to cancel your subscription and seek a refund.


Please let us know the outcome after giving the above steps a try.


Thanks for using the Apple Support Communities.


Cheers!

1 reply
Question marked as Top-ranking reply

Jul 2, 2023 11:34 AM in response to liyema177

Hi liyema177,


It sounds like you accidentally enroll in a subscription by mistake and now you're seeking a refund. Is that correct? If so, we recommend that you try the steps in the links below.


If you want to cancel a subscription from Apple - Apple Support


How to cancel a subscription on your iPhone or iPad
1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
The Subscriptions button in Settings on iPhone.

4. Tap the subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.


Request a refund for apps or content that you bought from Apple - Apple Support


How to request a refund
1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
iPhone showing the Report a Problem website where you can request a refund. After you choose Request a refund, choose the reason why you're asking for the refund.
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.


We recommend the steps above because they will show you how to cancel your subscription and seek a refund.


Please let us know the outcome after giving the above steps a try.


Thanks for using the Apple Support Communities.


Cheers!

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