Printer compatibility

Hi,

The latest printer driver (at the European support site) is v.12.62 (06-Dec-2022). Is this the driver that you are attempting to use?

https://www.epson.eu/en_EU/support/sc/epson-stylus-photo-r285/s/s679?selected-tab=&selected-os=macOS+13+%28Ventura%29&selected-lang=en

Which exact Mac operating system version?

Have you tried resetting the printing system and re-adding the printer?

Reset the printing system on your Mac to solve a problem – Apple Support (UK)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)

Thank you for the information.

I guess that you have tried to reset the printing system as well (in accordance with the aforementioned article).

Apparently, there is some kind of compatibility problem between the Mac and software offered by the printer manufacturer, so, yes, contacting Epson for help is probably not a bad idea.

In the meantime, you may have to connect the printer to an older Mac or a Windows computer (at least for a comparative test). Good luck!

FWIW, printer manufacturers periodically drop support for older printers and newer computers/operating systems. The tendency is to drop support of consumer models more often than business models but not always the case.

Printer companies don't make money supporting old printers and considering the Epson model you speak of was first released 15 years ago, it would not be surprising if drivers for it no longer work. This is just a fact of life in the corporate world of tech products.

While I am sure the printer has served you well and still works fine, it may be time to consider putting the old gal to rest and move on.

It truly does sound as if you've done everything you can at this point.

I'd either contact Epson directly and see if they can help....or, perhaps, buy a new printer? LOL

You might try a conversation with the Epson help folks.

What is needed is an Epson driver for your model which is specified to work with your computer's current operating system. Have you confirmed that one is not available?

Can you confirm the model number of your printer? When I checked the Epson site, that printer model doesn't come up at all.

Also, are you connecting via cable or via WiFi?