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Charges I don't recognise

I want to know what i bought?? In purchase history i dont see


[Edited by Moderator]

iPhone 14 Pro, iOS 16

Posted on Jul 8, 2023 11:10 PM

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Question marked as Top-ranking reply

Posted on Jul 9, 2023 6:23 AM

The link gave you 3 options that you have not done by your screenshot:

  1. Go to the report a problem website and sign in.
  2. View the email that was sent to you
  3. Contact Apple through the provided link


If you did all the steps, what did Apple say. The screenshot you provided was not the report a problem web site that lists your purchases when you sign in at that page.

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Jul 9, 2023 6:23 AM in response to Alinaradvi

The link gave you 3 options that you have not done by your screenshot:

  1. Go to the report a problem website and sign in.
  2. View the email that was sent to you
  3. Contact Apple through the provided link


If you did all the steps, what did Apple say. The screenshot you provided was not the report a problem web site that lists your purchases when you sign in at that page.

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Jul 9, 2023 6:58 AM in response to Mac Jim ID

There is no answer for what they took my money, in the screenshot is bank transfer, but for what? In purchase history is no anger there is no email for what is this payment, where do i need to Contact????? I can do the money refund request, but for what??? If i Dont know

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Jul 9, 2023 7:28 AM in response to Alinaradvi

If you used the link provided in the third option to Contact Apple, you have a choice to Chat or Call if you do not see the charges listed at the report a problem website or by an email. You would need to provide them with the order number that appeared on the previous screenshot you provided.

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Charges I don't recognise

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