My friend got a new iPad recently after never owning an Apple product. She set up her iPad and iCloud and set her birthday, she is 23. However when she tried downloading and signing into apps, she couldn’t because that app required to allow tracking and she can’t toggle tracking on in settings because it says she does not meet the age requirements. I am also 23 and had an iCloud account for years and have faced no such issue.
Hello obrienp1016,
Thanks for posting in the Apple Support Communities. We're happy to look into this with you.
In this situation, it sounds like the date of birth may have been entered incorrectly and needs to be changed. Has your friend visited the Apple ID website to verify this information? If not, the articles below will be helpful. The first article will assist in checking the date of birth, while the second will walk her through how to update this information.
Best regards.
Hello obrienp1016,
Thanks for posting in the Apple Support Communities. We're happy to look into this with you.
In this situation, it sounds like the date of birth may have been entered incorrectly and needs to be changed. Has your friend visited the Apple ID website to verify this information? If not, the articles below will be helpful. The first article will assist in checking the date of birth, while the second will walk her through how to update this information.
Best regards.
iCloud Age Restrictions not changing
