Can only hear with speaker headphones etc work ok as does music played through the speaker
Problem with not hearing caller except with speaker or headphones
iPhone 12
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This seems like a speaker of your iPhone has broken down (the top one)
Try this first before you contact Apple Support to discuss service options.
- Remove all screen protectors, films or cases from your device.
- Check the opening of the speaker to see if it's blocked or dirty. On iPhone only, make sure the receiver isn't blocked or dirty.
- If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure the brush is clean and dry.
- Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you can't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker may need to be serviced.
- If you can hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear anything, or you hear static or crackling, then your network or reception could be the issue. Try calling again later or from a different location.