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My Face ID has stopped working

My Face ID has stopped working

Posted on Jul 13, 2023 10:20 AM

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Question marked as Top-ranking reply

Posted on Jul 13, 2023 10:21 AM

Hello,


Apple has several documents helping you with Face ID.


This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


3 replies
Question marked as Top-ranking reply

Jul 13, 2023 10:21 AM in response to Marinaolivia

Hello,


Apple has several documents helping you with Face ID.


This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


Jul 13, 2023 12:47 PM in response to Marinaolivia

You can see if Apple has anything more to offer by a chat session or telephone call. Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


My Face ID has stopped working

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