You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My 4th Gen iPad MD510LL/A will connect to WiFi from my iPhone 13's hotspot, but not from my home WiFi or other wifi signals. I've reset the networking settings several times, and have also reset the iPad to factory settings, but neither has helped it connect. My home wireless router is the latest unit from Xfinity. What can I do to make it connect?
iPad Pro (4th generation)
Start with basic WiFi troubleshooting - as detailed here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Consider that your Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by older versions of iOS. If you have an older iPad and your router is configured for WPA3 or WPA3/WPA2 mixed authentication, you will need to change this to WPA2 PSK-AES. Newer models of iPad support WPA3.
Some Mesh WiFi Routers are known to be troublesome in some circumstances.
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
You can verify your DHCP-assigned IP Address from settings:
Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
Start with basic WiFi troubleshooting - as detailed here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Consider that your Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by older versions of iOS. If you have an older iPad and your router is configured for WPA3 or WPA3/WPA2 mixed authentication, you will need to change this to WPA2 PSK-AES. Newer models of iPad support WPA3.
Some Mesh WiFi Routers are known to be troublesome in some circumstances.
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
You can verify your DHCP-assigned IP Address from settings:
Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
iPad not accessing WiFi
