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remote delete phone

is there a way to delete/reset the phone if the screen is broken?

iPhone 11, iOS 16

Posted on Jul 18, 2023 9:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2023 9:39 AM

Hello GXO_RedPatch,


If you want to restore your iPhone to factory settings, those instructions can be found here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support. In those directions, step 3 says: "If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Get help if you forgot your passcode."


You will not be able to move past that step if your iPhone has a passcode setup and the screen is broken.


You may also have the option to erase the iPhone by using the iCloud website as described here:


Erase a device in Find Devices on iCloud.com - Apple Support


We hope this helps. Let us know if we can assist with anything else at all. Take care.



2 replies
Question marked as Top-ranking reply

Jul 19, 2023 9:39 AM in response to GXO_RedPatch

Hello GXO_RedPatch,


If you want to restore your iPhone to factory settings, those instructions can be found here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support. In those directions, step 3 says: "If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Get help if you forgot your passcode."


You will not be able to move past that step if your iPhone has a passcode setup and the screen is broken.


You may also have the option to erase the iPhone by using the iCloud website as described here:


Erase a device in Find Devices on iCloud.com - Apple Support


We hope this helps. Let us know if we can assist with anything else at all. Take care.



remote delete phone

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