You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I’m trying to restart my subscription to iCloud. I need to p

My subscription is 2.99, why are they charging me 8.65? And have been charging this amount for months, why please look into this issue. Thank you

iPhone 13 Pro Max, iOS 16

Posted on Jul 20, 2023 7:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2023 7:19 PM

Onlyoneme62 Said:

"My subscription is 2.99, why are they charging me 8.65? And have been charging this amount for months, why please look into this issue. Thank you"

-------


Troubleshooting Unfamiliar Charges:


A. Start Here: Verify Unfamiliar Charges - Apple Support


B. Where do you See this Charge?

If is is an eMail, then it may be a phishing scam. If it is in your bank account, then it may be a mishap, on whomever's part. View these two links to determine which is the case...


So...


C. Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Top-ranking reply

Jul 20, 2023 7:19 PM in response to Onlyoneme62

Onlyoneme62 Said:

"My subscription is 2.99, why are they charging me 8.65? And have been charging this amount for months, why please look into this issue. Thank you"

-------


Troubleshooting Unfamiliar Charges:


A. Start Here: Verify Unfamiliar Charges - Apple Support


B. Where do you See this Charge?

If is is an eMail, then it may be a phishing scam. If it is in your bank account, then it may be a mishap, on whomever's part. View these two links to determine which is the case...


So...


C. Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

I’m trying to restart my subscription to iCloud. I need to p

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.