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User profile for user: Deonemaster278
Deonemaster278 Author
User level: Level 1
4 points

MacBook not starting up

I had to restart my MacBook after it would not open a program, and when I went to restart it, I had to use the button rather than using the Apple logo in the corner. After that, the screen went black and was replaced by a progress circle.

MacBook, macOS 10.13

Posted on Jul 26, 2023 8:51 AM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
40,497 points

Posted on Jul 26, 2023 2:16 PM

Hi there


Is your Mac completely restarted, or is it still busy with turning off? If it allready restarted and it boots to this progress circle, see this to see If you can fix this. From this apple support article: If your Mac starts up to an Apple logo or progress bar – Apple Support (UK)


If the startup process never progresses beyond an Apple logo or progress bar:

  1. Press and hold the power button on your Mac for up to 10 seconds until your Mac turns off.
  2. Every Mac has a power button. On laptops that have Touch ID, press and hold Touch ID.
  3. Turn your Mac back on. 
  4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all non-essential accessories from your Mac, including printers, drives and USB hubs. There may be an issue with one or more of these devices or their cables. 
  5. Turn your Mac back on.
  6. If the issue persists, press and hold the power button again until your Mac turns off. 
  7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
  8. If the issue persists, reinstall macOS from macOS Recovery.

If you need help, contact Apple Support.



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User profile for user: WheelieNick
WheelieNick
User level: Level 8
40,497 points

Jul 26, 2023 2:16 PM in response to Deonemaster278

Hi there


Is your Mac completely restarted, or is it still busy with turning off? If it allready restarted and it boots to this progress circle, see this to see If you can fix this. From this apple support article: If your Mac starts up to an Apple logo or progress bar – Apple Support (UK)


If the startup process never progresses beyond an Apple logo or progress bar:

  1. Press and hold the power button on your Mac for up to 10 seconds until your Mac turns off.
  2. Every Mac has a power button. On laptops that have Touch ID, press and hold Touch ID.
  3. Turn your Mac back on. 
  4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all non-essential accessories from your Mac, including printers, drives and USB hubs. There may be an issue with one or more of these devices or their cables. 
  5. Turn your Mac back on.
  6. If the issue persists, press and hold the power button again until your Mac turns off. 
  7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
  8. If the issue persists, reinstall macOS from macOS Recovery.

If you need help, contact Apple Support.



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MacBook not starting up

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