I just agreed to a 3 day free trial. It stated clearly it was a free trial and after the 3 days I’d be charged 44.99€ for the year. The moment I accepted the “free” trial I was charged to my credit card. Under the App Store the “trial” now shows as a full years subscription expiring next year with no mention of a trial!!!! Calling my credit card company tomorrow.
Hey RaphGilbert,
If you haven't yet, we recommend that you submit a refund request by following the steps below:
Request a refund for apps or content you've bought from Apple
How to request a refund
1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to", then choose "Request a refund".
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.
If you have any additional questions or concerns, you'll need to contact Apple Support team next: Apple Support
Cheers!
Hey RaphGilbert,
If you haven't yet, we recommend that you submit a refund request by following the steps below:
Request a refund for apps or content you've bought from Apple
How to request a refund
1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to", then choose "Request a refund".
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.
If you have any additional questions or concerns, you'll need to contact Apple Support team next: Apple Support
Cheers!
Hi RaphGilbert, We recommend that you use Report a Problem to provide us a feedback about your experience.
As mentioned in the article below, "Report a Problem allows you to tell Apple about issues related to your purchases from one of the Stores, which include App Store, iTunes Store, and the Store in Apple Books."
Take care!
Thankyou. I did this yesterday and they have already refunded which is great! My only other concern is there was no box I could fill to give an explanation to apple so this company could be robbing other people!
All I was pointing out is that the use a report function has a drop-down of boxes. And I was basically forced to choose “ I bought by accident” rather than “the company lied about it being a free trial”. This lack of feedback will mean others fall victim to. Anyway thanks for your help guys. I did get my money back so I am happy from a selfish perspective. Was just mentioning this to try to help protect others.
RaphGilbert,
Thanks for keeping us posted. We're glad to hear that you were able to get things resolved in the end.
Have a good one!
Charged a years subscription for a three day free trial.
