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TouchBar not working

Suddenly the TouchBar has gone blank...

Status:

Installed latest update

Ran Terminal: sudo pkill TouchBarServer (successful)

sudo killall ControlStrip (No matching processes were found)

Several restarts also didn't help

.

Any suggestions?

MacBook Pro 16″, macOS 13.5

Posted on Jul 29, 2023 2:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2023 6:16 AM

Hi,

Try to start up in Safe mode, then normal boot could solve your issue.

Start up your Mac in safe mode – Apple Support (UK)

If it doesn't help, try to check your MacBook Pro with Apple Diagnostics if it reports Touch Bar related error.

Use Apple Diagnostics to test your Mac - Apple Support

If error is reported or doesn't help, you'd better contact Apple support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


6 replies
Question marked as Top-ranking reply

Jul 29, 2023 6:16 AM in response to landgraf

Hi,

Try to start up in Safe mode, then normal boot could solve your issue.

Start up your Mac in safe mode – Apple Support (UK)

If it doesn't help, try to check your MacBook Pro with Apple Diagnostics if it reports Touch Bar related error.

Use Apple Diagnostics to test your Mac - Apple Support

If error is reported or doesn't help, you'd better contact Apple support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


Jul 29, 2023 11:37 AM in response to landgraf

landgraf wrote:

Suddenly the TouchBar has gone blank...
Status:
Installed latest update
Ran Terminal: sudo pkill TouchBarServer (successful)
sudo killall ControlStrip (No matching processes were found)
Several restarts also didn't help
.
Any suggestions?


MacBook Pro 16″, macOS 13.5


You do not say what exact 16" MBP this is ...(?) very hard to speculate here.



Intel—

do both resetting the SMC Reset the SMC of your Mac - Apple Support see the details.

resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support



M1/M2—


do a SafeBoot Use safe mode on your Mac - Apple Support .

Reboot as normal and compare your results




Check your coverage

My Support - Official Apple Support


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



TouchBar not working

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