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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I've been so extremely disappointed that a main feature I got my MacBook for, FaceTime compatibility, is a hoax.
I cannot talk on FaceTime in a group or private call for more than 2-5 minutes without the call dropping and saying "call failed."
I can always see when the time is about to come because my video freezes for a moment and within seconds the call fails. I got this MacBook this summer.
MacBook Pro 14″, macOS 13.4
Excerpted from If FaceTime isn't working on your Mac - Apple Support:
"A slow or busy Wi-Fi network might cause issues with your FaceTime call."
That could be a factor, but if you have reason to conclude that it is not then contact Apple. Your Mac has at least a one year warranty.
Excerpted from If FaceTime isn't working on your Mac - Apple Support:
"A slow or busy Wi-Fi network might cause issues with your FaceTime call."
That could be a factor, but if you have reason to conclude that it is not then contact Apple. Your Mac has at least a one year warranty.
I've contacted Apple and even gotten a replacement laptop. No help.
I have high speed wifi and no other devices on the WiFi so there shouldn't be any interruptions.
Thanks for the feedback, nonetheless.
Assuming no factors are involved that can affect your Mac's networking ability it effectively isolates the problem to something external to it. Such factors can include things like using a VPN, network proxies, any and all sordid non-Apple "anti-virus" / "cleaning" / "Internet security" junk, etc.
Why does FaceTime always crash on my 2023 MacBook Pro?
