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Level 1

5 points

iMac is frozen.

Keyboard and wireless mouse are not responding. I tried turning off computer as well as unplugging.

US is in the upper right hand of computer.

Posted on Jul 31, 2023 9:41 AM

Top-ranking reply

Level 10

144,132 points

Posted on Jul 31, 2023 12:08 PM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

1. Connect the USB keyboard and mouse to the computer.

2. Open System Preferences – Bluetooth

3. Un-pair the wireless keyboard and mouse.

4. Turn off Bluetooth

5. Restart the computer in Safe Mode per the directions in Use safe mode on your Mac - Apple Support

6. Restart the computer normally.

7. Open System Preferences – Bluetooth

8. Turn on Bluetooth

9. Re-Pair the wireless keyboard and mouse.

10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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