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rakeem2323 Author

Level 1

5 points

Face ID not working

Can u please help me fix my face id

iPhone 11, 16

Posted on Aug 1, 2023 1:28 PM

Top-ranking reply

Kurtosis12

Level 9

66,904 points

Posted on Aug 1, 2023 1:28 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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