You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my Face ID not working?

It was working earlier today.

I updates my IOS

the camera works forward and back

iPhone 11, iOS 16

Posted on Aug 1, 2023 3:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 1, 2023 4:07 PM

Hello there Tsoaks12,


I understand you are experiencing problems with Face ID.


Please check that the lens of the Face ID is not dirty, or if anything else is in front of it like your phone case. If this is not the case I recommend you to click on the link below.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Hopefully this answer helped you,

Enjoy your day!

1 reply
Question marked as Top-ranking reply

Aug 1, 2023 4:07 PM in response to Tsoaks12

Hello there Tsoaks12,


I understand you are experiencing problems with Face ID.


Please check that the lens of the Face ID is not dirty, or if anything else is in front of it like your phone case. If this is not the case I recommend you to click on the link below.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Hopefully this answer helped you,

Enjoy your day!

Why is my Face ID not working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.