You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Apple TV was working fine. It is connected via an Ethernet connection. It says now I don’t have internet no matter what App I try
steps taken:
restarted router / modem
restarted Apple TV
tried different HDMI cable
tried different Ethernet cable
no luck.
any ideas what else to try
software is up to date
nothing changed
thank you
have you tried connecting something else to the cable?
a router can be setup to keep 2.4Ghz, 5Ghz and wired ethernet as separate networks,
and not all are guaranteed to be configured for internet access. one may have to change that and or bridge them in the router's configuration
if the other ethernet device works fine then if it was me then I would bring the appletv to a friend/ relative and test it on their network to verify if the ethernet port of the appletv is defect
have you tried connecting something else to the cable?
a router can be setup to keep 2.4Ghz, 5Ghz and wired ethernet as separate networks,
and not all are guaranteed to be configured for internet access. one may have to change that and or bridge them in the router's configuration
if the other ethernet device works fine then if it was me then I would bring the appletv to a friend/ relative and test it on their network to verify if the ethernet port of the appletv is defect
Apple TV connected to Ethernet but says no internet
