Battery Life for iPhone 14 Plus drains too much, is that normal?

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ancilin Author

Level 1

4 points

Battery Life for iPhone 14 Plus drains too much, is that normal?

Dear Sir/Madam,

My Case Number ****. Battery Health 97% the phone

is not normal in performance have to recharge multiple times. Met the below

staff from Apple in Galleria Mall

Ms. Farah-Call Center

Ms Cee and Mr Mohamed-Store Manager at Apple

Ms. Cee she said Based

on various tests performed on the phone it

is perfect and they have noted multiple charging. I had to recharge multiple times

because the battery has been draining frequently that itself is indication that

the battery is not normal. I have been using iphone since the earlier versions

and it is the first time to face such a issue.

The customer support lady Ms. Farah whom I was in touch through

the call center insisted to give a feedback of being completely satisfied with

the service provided even before meeting

the staff at Galleria Mall.

Ms Cee at the Galleria mall apple store called the Store

manager who came mentioned “that the phone is normal and the battery dissipates

by 1% every month in iPhone” which I never experienced with my iPhone usage

since 2014. Based on the store managers calculation I must change my battery every year.

Request your kind intervention in to matter.

Regards

Ancilin N.

****

[Edited by Moderator]

iPhone 14 Plus

Posted on Aug 5, 2023 2:37 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

426,755 points

Aug 5, 2023 3:21 AM in response to ancilin

Referring to the "Your battery's maximum capacity" section of the support article: iPhone Battery and Performance - Apple Support

"A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions." Even rechargeable batteries get worn down and 1-2% health loss per month is perfectly normal. According to iPhone Battery and Performance - Apple Support , Apple apparently only considers it unusual (and warrant-able) if a battery drops below 80% maximum capacity in less than a year after you receive it. Ergo, some storage loss as you use it is anticipated and acceptable. Prorating that possible 20% drop over the first 12 months equates to 1-2% drop per month being within the range of what Apple finds acceptable. "The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers battery service for a charge." In other words, if maximum capacity is below 80%, the battery is below normal performance and worth replacing. You can still use a device with a lower health percentage than 80% but for optimal usage you may wish to consider having it changed when it reaches 80% battery health.

- If battery health drops a few percentage per month that is normal.

- If battery health drops below 80% in the first year, contact Apple about a warranty replacement.

- If battery health drops below 80% after the first year, consider getting the battery replaced but anticipate paying for it.

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Battery Life for iPhone 14 Plus drains too much, is that normal?

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