You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

E sim option disappeared

I was using Esim in my 12promax almost 2 years, unfortunately one day the esim was disappeared and there was no any option showing in my phone add esim, my phone i bought it from Bahrain, there no 2 physical sim option too.. i reset network option and i tried many way .. any one can help me how to solve this issue please..?

iPhone 12 Pro Max, iOS 16

Posted on Aug 10, 2023 10:49 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 11:27 PM

All iPhone 12 models have option for Physical SIM. It may or may not have eSIM based on model. Check Model Number on iPhone as shown in the GIF below




Model Number:

  • China XXXXXCH/A,
  • Hong Kong & Macau: XXXXXZP/A, XXXXXMO/A


Model Number: A2412 (China mainland, Hong Kong, Macao) --> eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, iPhone 13 mini, iPhone 12 mini, iPhone SE (2nd and 3rd generation) and iPhone XS feature eSIM. Find out about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong and Macao.



5 replies
Question marked as Top-ranking reply

Aug 10, 2023 11:27 PM in response to shamzuNP

All iPhone 12 models have option for Physical SIM. It may or may not have eSIM based on model. Check Model Number on iPhone as shown in the GIF below




Model Number:

  • China XXXXXCH/A,
  • Hong Kong & Macau: XXXXXZP/A, XXXXXMO/A


Model Number: A2412 (China mainland, Hong Kong, Macao) --> eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, iPhone 13 mini, iPhone 12 mini, iPhone SE (2nd and 3rd generation) and iPhone XS feature eSIM. Find out about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong and Macao.



E sim option disappeared

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.