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Content not loading in mail

My mail has recently stopped loading the content of messages, but states the message has no content. I have Ventura 13.2.1 on my Macbook Air. Some messages load and some don't. I have not determined the pattern as to why this is happening.

MacBook Air (2018 – 2020)

Posted on Aug 16, 2023 11:03 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 11:19 AM

katcounselor wrote:

My mail has recently stopped loading the content of messages, but states the message has no content. I have Ventura 13.2.1 on my Macbook Air. Some messages load and some don't. I have not determined the pattern as to why this is happening.


Start by turning off the bells & whistle in the new Mail.app and compare your results:


Open mail app select Mail>Settings>Privacy disable:

Protect Mail Activity

Hide IP address

Block all remote content



if no resolve see—


—“Mail Privacy Protection” if no resolve, Mail>Settings>Privacy> uncheck

Use Mail Privacy Protection on Mac - Apple Support



—if you are using Hide My email—try disabling this feature and compare your results...

Set up and use Hide My Email in iCloud+ on all your devices - Apple Support




I will add The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.5

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support


8 replies
Question marked as Top-ranking reply

Aug 16, 2023 11:19 AM in response to katcounselor

katcounselor wrote:

My mail has recently stopped loading the content of messages, but states the message has no content. I have Ventura 13.2.1 on my Macbook Air. Some messages load and some don't. I have not determined the pattern as to why this is happening.


Start by turning off the bells & whistle in the new Mail.app and compare your results:


Open mail app select Mail>Settings>Privacy disable:

Protect Mail Activity

Hide IP address

Block all remote content



if no resolve see—


—“Mail Privacy Protection” if no resolve, Mail>Settings>Privacy> uncheck

Use Mail Privacy Protection on Mac - Apple Support



—if you are using Hide My email—try disabling this feature and compare your results...

Set up and use Hide My Email in iCloud+ on all your devices - Apple Support




I will add The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.5

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support


Dec 17, 2023 7:15 PM in response to katcounselor

It's hard to believe that Apple isn't capable to solve this random issue.

I've been having this problem in the past on MacBook Pro, now it happens on MacBook Air, but not on other mobile devices. It happens only once every couple of days to random emails. And none of the recommended solutions work, just like for most of other users.


How come Apple doesn't take this seriously. It's been an ongoing problem for years!

Content not loading in mail

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