You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV, can't enter user name

Apple TV, can't enter user name. When I click on Sigh-in, Enter User Name Box flashes and disappears.

Posted on Aug 16, 2023 4:22 PM

Reply
2 replies

Aug 17, 2023 12:26 PM in response to Ski5233

Hi Ski5233,


If the box is moving away when you attempt to add your information, you may need to try power cycling the Apple TV to see if that resolves this issue. How to turn off or restart your Apple TV - Apple Support outlines how to do this.


"Unplug your Apple TV

If the Settings menu and your remote don't restart your device, unplug your Apple TV from power. Wait six seconds, then plug it back in."


Cheers.

Apple TV, can't enter user name

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.