Microphone isn't working
My microphone isn't working the model of the phone is iPhone 11 when I call someone no one can hear my voice nor can I record audio or videos with audio. Please help me with what should I do
iPhone 11
User profile for user:
Gena_D
User level:
Community Specialist
Hello kainat260,
We have a great support article that might help with this. Please take a look at it here: If the microphones on your iPhone aren't working - Apple Support. Follow this guidance:
"Clear the microphones
- Remove any screen protectors, films, or cases from your iPhone.
- Clear any debris from the openings of your iPhone.
Contact Apple Support
If you still sound unclear during calls, recordings, or apps, contact Apple Support to discuss service options.
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. You might still need to contact Apple Support after following these steps.
If people can't hear you on phone or FaceTime calls
- Open the Voice Memos app.
- Tap the Record button
, speak at the bottom of your phone, then stop the recording. - When you play back the memo, you should hear your voice clearly.
If people can't hear you when you're using speakerphone
- Open the Camera app.
- Record a video while speaking at the top of your iPhone.
- Tap the camera chooser
to switch to the other camera. Then record another video while speaking at the top of your iPhone. - When you play back the videos, you should hear your voice clearly.
If the microphone doesn't work in a specific app
- Go to Settings > Privacy > Microphone.
- Make sure that the app is enabled.
- If the app has permission to access your microphone, or if it isn't listed, contact the app developer."
We hope this helps. Let us know if we can assist with anything else at all. Take care.