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User profile for user: evander145
evander145 Author
User level: Level 1
4 points

App Store difficulties

When I try to download an app, (most apps) it has a cloud symbol instead of the “GET” button i see when I go to download a free app. It has been like this for awhile, and it’s mainly happening to apps I’ve previously had on my phone, and now I can’t download any of said apps. The reason I can’t is because when I press the cloud icon it asks for my billing information, when I put it in it keeps trying to take money out of my card. Even though the app I’m trying to download is free. I have no subscriptions going, and I have even removed my card and added it again. I’m not sure what I’m missing can somebody please help me because I have not been able to download apps at all

iPhone 11 Pro, iOS 16

Posted on Aug 21, 2023 4:11 AM

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User profile for user: Raicya
Raicya
User level: Level 10
208,965 points

Posted on Aug 21, 2023 4:23 AM

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.

See -> Buy additional app features with in-app purchases and subscriptions

Buy additional app features with in-app purchases and subscriptions


See also the following Apple articles:

If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple ID balance, you need to set your Apple ID balance as your default payment.


Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

 

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.





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User profile for user: Raicya
Raicya
User level: Level 10
208,965 points

Aug 21, 2023 4:23 AM in response to evander145

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.

See -> Buy additional app features with in-app purchases and subscriptions

Buy additional app features with in-app purchases and subscriptions


See also the following Apple articles:

If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple ID balance, you need to set your Apple ID balance as your default payment.


Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

 

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.





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App Store difficulties

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