Apple id/password

This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.

This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support

or go directly to this link --> http://iforgot.apple.com/

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.

If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support

In general if something "won't let you" do something, you need to tell us exactly what it says, otherwise we are guessing as to solutions.