Macbook Pro doesn’t stay charged. battery runs even when turned off. and gets hot very quickly

smithtessa Said:

"Macbook Pro doesn’t stay charged. battery runs even when turned off. and gets hot very quickly: well now it’s not charging at all. it was fully charged a few days ago and now it’s not turning on"

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Troubleshooting Mac Charge:

Some Links that may Help...

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.

B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:

• Power & Cables - Mac Accessories - Apple - Select "Mac Compatibility" on the left
• Find the right power adapter and cable for your Mac notebook - Apple Support

C. A Few Links to Refer to Power:

• If your Mac doesn't Turn On - Apple Support

• How to Turn your Mac On or Off - Apple Support

• About Mac Notebook Batteries - Apple Support

• Charge the MacBook Pro Battery - Apple Support

• If your Mac Battery won't Charge - Apple Support

smithtessa Said:

"Macbook Pro doesn’t stay charged. battery runs even when turned off. and gets hot very quickly: well now it’s not charging at all. it was fully charged a few days ago and now it’s not turning on"

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Why Risk a Faulty Device?:

Hold it right there!  Stop fiddling with the Mac, and get this services. Having fiddled with it, I'm not so certain Apple would replace the battery (being it would be considered intentional damage --but that's Apple's call).

Getting this Serviced by Apple:

A. Genius Bar Appointment:

Take this into Apple. Ask Apple Support about this when calling them. Have Apple look into this. Start by contacting Apple***, and request that a Genius Bar Appointment be reserved. You would take this to your Local Apple Store, during which the screen and all other necessities would be looked at.

***Info on Contacting Apple:

• Contact Us - Choose Locations
• Proceed from there as Necessary

B. Send-In Service:

With the Coronavirus restrictions coming(?), your local Apple Store may not be open that very moment. So, send-in service is what you would use. So, while on the phone, ask the Apple Rep if mail-in service is an available option for you to send this in for service.  See my User Tip from almost 2 years ago!: Coronavirus Pandemic - Why Your Streaming May be Down at the Moment - Apple Support