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Whenever I try to download an app or buy more storage for my iphone, a notification pops up saying that my account was disabled when trying to use the app store or itunes. It also says to contact iTunes support to resolve the issue - so here I am. Any help would be much appreciated!!
iPhone 6s, iOS 10
Hello,
With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.
Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
or for telephone contacts refer to: Contact Apple for support and service - Apple Support
You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will likely end up at the same place.
Hello,
With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.
Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
or for telephone contacts refer to: Contact Apple for support and service - Apple Support
You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will likely end up at the same place.
Account Disabled
