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User profile for user: shmurtypants
shmurtypants Author
User level: Level 1
4 points

Adobe software slow and crashing on new Macbook Pro

Hello!


I just upgraded a week ago from my old Macbook Air 2017 with Intel to a new Macbook Pro 13" 2022 with the Apple M2 chip, 16GB memory and 512GB storage. My Macbook Air was struggling to run Adobe Creative Cloud, and the Apple specialist told me this Macbook Pro would run Adobe very well.


But I've just been trying to do some work in Adobe InDesign and it has crashed on me four times in the past couple of hours, and when trying to scroll or move something even just a millimetre it lags with the spinning wheel for about 30 seconds. The document is only 30MB and I only have Google Chrome and Microsoft Teams open, so it's not like I have a million other high performing programs open.


Any idea what could be causing it to perform so poorly, despite being upgraded?

MacBook Pro 13″, macOS 13.5

Posted on Sep 6, 2023 6:52 PM

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User profile for user: TheLittles
TheLittles
User level: Level 10
195,274 points

Posted on Sep 6, 2023 7:03 PM

shmurtypants Said:

"Adobe software slow and crashing on new Macbook Pro: [...]Any idea what could be causing it to perform so poorly, despite being upgraded?"

-------


Troubleshooting Lagging Apps:


Three Things:


A. RAM Consumption being the Culprit::

As for the lagging, it an app may be consuming lost of RAM. So, view the Activity Monitor, seeing what is consuming the most of it, and close whatever it may be. More on Activity Monitor: Activity Monitor User Guide - Apple Support


B. Try Safe Mode:

Hold Down the shift key upon boot and see if you are able to log in successfully.


C. Reinstall the App:

Contact Adobe: It may be a corrupt file, in which case, you would contact Adobe, asking for a new installation file and key.

  1. Go Here: Customer Service - Adobe Support
  2. Click: Chat icon (bottom-right corner)


D. Important:

Always Backup First: Prior to any software installation, be certain to make a backup of your Mac using iCloud or your computer. That way you can have something to restore tour Mac from, should anything go wrong with the installation. Be certain to use an external hard drive of at least 1.5 your Mac's internal storage, assuring you have enough backup storage.

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User profile for user: TheLittles
TheLittles
User level: Level 10
195,274 points

Sep 6, 2023 7:03 PM in response to shmurtypants

shmurtypants Said:

"Adobe software slow and crashing on new Macbook Pro: [...]Any idea what could be causing it to perform so poorly, despite being upgraded?"

-------


Troubleshooting Lagging Apps:


Three Things:


A. RAM Consumption being the Culprit::

As for the lagging, it an app may be consuming lost of RAM. So, view the Activity Monitor, seeing what is consuming the most of it, and close whatever it may be. More on Activity Monitor: Activity Monitor User Guide - Apple Support


B. Try Safe Mode:

Hold Down the shift key upon boot and see if you are able to log in successfully.


C. Reinstall the App:

Contact Adobe: It may be a corrupt file, in which case, you would contact Adobe, asking for a new installation file and key.

  1. Go Here: Customer Service - Adobe Support
  2. Click: Chat icon (bottom-right corner)


D. Important:

Always Backup First: Prior to any software installation, be certain to make a backup of your Mac using iCloud or your computer. That way you can have something to restore tour Mac from, should anything go wrong with the installation. Be certain to use an external hard drive of at least 1.5 your Mac's internal storage, assuring you have enough backup storage.

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Adobe software slow and crashing on new Macbook Pro

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