Very low sound on phone calls iPhone 14 pro max
When I receive calls, I can hardly hear the person speaking. This just started happening, and I have the new iPhone 14 pro max. What am I supposed to do?
iPhone 14 Pro Max, iOS 16
User profile for user:
Grace2211
User level:
Community Specialist
Hello Apple4Reals,
We'd like to provide you with a few steps that may be able to assist you with the sound on your iPhone 14 Pro Max:
- "Remove all screen protectors, films, or cases from your device.
- Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
- If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
- Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
- If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location."
More details here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If the issue persists, this could indicate that there is a hardware issue. Therefore, we suggest that you have your phone evaluated by a certified Apple technician. You can follow this link to set that up:
Take care.