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MacBook Pro 16" M1 Pro keeps restarting after closing the lid for a while!!

I'm really frustrated of my MacBook restarting a while after I close the lid, (I bought it about a week ago refurbished from a local authorised Apple reseller, they gave me a 6 month warranty, and when I checked in the settings it show that I have a warranty untill 8 Jan 2024, and when checking for battery charge cycle it showed 6 cycles so its not used much).


I tried everything, formatting from system prefferences, erasing disk in startup options, reinstalling MacOS Ventura, and everything I could find on the web, but when I tried to run Apple Diagnostics it gave me a PPP001 error (There may be an issue with the power adapter.), what should I do?!


Update:

I tried charging it while running the diagnostics again and it showed no error, but I don't think that my restarting problem is solved yet, should I try something else or wait for the apple team to help?

MacBook Pro 16″

Posted on Sep 9, 2023 6:41 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2023 9:43 AM

MhdrTech wrote:

I'm really frustrated of my MacBook restarting a while after I close the lid, (I bought it about a week ago refurbished from a local authorised Apple reseller, they gave me a 6 month warranty, and when I checked in the settings it show that I have a warranty untill 8 Jan 2024, and when checking for battery charge cycle it showed 6 cycles so its not used much).

I tried everything, formatting from system prefferences, erasing disk in startup options, reinstalling MacOS Ventura, and everything I could find on the web, but when I tried to run Apple Diagnostics it gave me a PPP001 error (There may be an issue with the power adapter.), what should I do?!

Update:
I tried charging it while running the diagnostics again and it showed no error, but I don't think that my restarting problem is solved yet, should I try something else or wait for the apple team to help?


A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies


Make some changes to >System Settings>Battery>Options and compare your results...



The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.5.2

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



no resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support






Similar questions

2 replies
Question marked as Top-ranking reply

Sep 10, 2023 9:43 AM in response to MhdrTech

MhdrTech wrote:

I'm really frustrated of my MacBook restarting a while after I close the lid, (I bought it about a week ago refurbished from a local authorised Apple reseller, they gave me a 6 month warranty, and when I checked in the settings it show that I have a warranty untill 8 Jan 2024, and when checking for battery charge cycle it showed 6 cycles so its not used much).

I tried everything, formatting from system prefferences, erasing disk in startup options, reinstalling MacOS Ventura, and everything I could find on the web, but when I tried to run Apple Diagnostics it gave me a PPP001 error (There may be an issue with the power adapter.), what should I do?!

Update:
I tried charging it while running the diagnostics again and it showed no error, but I don't think that my restarting problem is solved yet, should I try something else or wait for the apple team to help?


A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies


Make some changes to >System Settings>Battery>Options and compare your results...



The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.5.2

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



no resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support






MacBook Pro 16" M1 Pro keeps restarting after closing the lid for a while!!

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