You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Pixilated image on all Apple TV programs

Hi

i am a subscriber to Apple TV but I have a Samsung smart Tv. All my programs are pixelated. Must I own an Apple TV to watch Apple TV programs?????

thanks

robin

Posted on Sep 15, 2023 1:51 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2023 4:49 AM

All my [Apple TV] programs are pixelated.

Please try resetting the Apple TV app. Reset the Apple TV app - Apple Support

Else see what applies from the Samsung support pages: An app is not working on my Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app, if supported for that app,
  4. Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).


Must I own an Apple TV to watch Apple TV programs?

That shouldn’t be needed. The app editions for third party devices were created to not limit access to Apple TV box users only.

1 reply
Question marked as Top-ranking reply

Sep 18, 2023 4:49 AM in response to RobinJill

All my [Apple TV] programs are pixelated.

Please try resetting the Apple TV app. Reset the Apple TV app - Apple Support

Else see what applies from the Samsung support pages: An app is not working on my Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app, if supported for that app,
  4. Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).


Must I own an Apple TV to watch Apple TV programs?

That shouldn’t be needed. The app editions for third party devices were created to not limit access to Apple TV box users only.

Pixilated image on all Apple TV programs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.