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I am helping my mom to recover or reset password for her id. But when i tried the forgot password option, it requires to fill in an old forgotten phone number. Is there anyway to skip the phone number step? My mom remember her id and can log in the registerd email address
iPhone 6, iOS 12
Hello,
What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support
With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.
The article also describes other ways to verify with a trusted device or an Account Recovery Contact.
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
Hello,
What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support
With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.
The article also describes other ways to verify with a trusted device or an Account Recovery Contact.
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
Reset password
